Terms of Service

Date lat updated: 15 August 2025
Who we are: Dublin Area Plumbers (“we”, “us”, “our”) provides plumbing and heating services across Dublin.
Contact:
Dublin Area Plumbers, 1 Saint, St Andrew's St, Dublin 2, D02 R856
01 675 0941 · info@dublinareaplumbers.ie

These Terms govern: (a) our on-site services (diagnosis, repairs, installations, servicing), and (b) your use of our website.

1. Definitions

  • Customer/you – the person or entity ordering services.

  • Job/Works – any assessment, diagnosis, repair, installation, service, or advice we provide.

  • Quote/Estimate – a price indication based on information available at the time; subject to variation (see §7).

  • Call-out – attendance to diagnose or address an issue (emergency or scheduled).

  • Business Customer – a customer acting for business purposes.

2. Booking & access

You must ensure safe, reasonable access to the property, parking where applicable, and that a person 18+ is present throughout the visit. We may decline or halt works if conditions are unsafe (e.g., live leaks without isolation, exposed wiring, hazardous materials). We’re not liable for delays caused by access restrictions or site conditions beyond our control.

3. Pricing, call-outs & payment

  • Rates: Current charges (call-out/diagnostic, labour, parts, disposal, parking/tolls) are shown on our Rates page.

  • Call-out/diagnostic fee: Payable for attendance and assessment, irrespective of whether repairs proceed the same day.

  • Payment timing:

    • Residential: Due on completion of the visit/job unless we invoice in writing (then due within 7 calendar days).

    • Business customers: Unless agreed otherwise in writing, due within 30 calendar days of invoice.

  • Late/non-payment (Business customers): Statutory late-payment interest applies under the Late Payment in Commercial Transactions Regulations (rate set by reference to the ECB + margin). Reasonable recovery costs may be charged where permitted.

  • We may suspend further works or warranties where invoices remain unpaid.

4. Consumer information, distance bookings & cooling-off

If you book by phone/online (a distance contract), consumer law normally grants a 14-day cooling-off period for services; however, urgent repairs or maintenance you request us to carry out immediately are exempt from the right to withdraw once fully performed. You may still cancel any additional services/goods beyond the urgent repair, and we may charge reasonable costs for work done up to cancellation.

5. Customer responsibilities

You are responsible for:

  • Providing accurate information about the fault, system and site conditions.

  • Securing pets and protecting belongings in the work area.

  • Ensuring adequate water, gas, electricity and heating/power isolation points are available.

  • Obtaining necessary permissions/landlord consents for the works.

6. Safety & compliance

  • Gas work: By law, only a Registered Gas Installer (RGI) may work on gas installations. We use RGI personnel for gas works and comply with relevant standards (e.g., I.S. 813). Gas Networks Ireland

  • Oil systems: For oil-fired appliances, we use competent technicians (e.g., OFTEC registered, where applicable). oftec.org

  • We may refuse works we consider unsafe or non-compliant, or require remedial works before proceeding.

7. Variations & unforeseen works

Quotes/estimates are based on visible conditions and information available. If we discover hidden faults (e.g., corroded pipework, non-compliant flues, asbestos, structural defects) or additional parts are required, we’ll explain options and seek your approval (SMS/email/recorded verbal) before proceeding. Prices will be adjusted to reflect agreed variations.

8. Materials, parts & title

  • Parts & materials: Unless stated, we supply new parts from reputable suppliers. Manufacturer terms/warranties apply to parts.

  • Ownership: Title to parts/materials remains with us until paid in full. Risk transfers on delivery/installation.

  • Customer-supplied parts: We may fit customer-supplied parts at our discretion but do not warrant those parts and are not responsible for their performance/compatibility.

9. Cancellations & rescheduling (non-emergency)

  • You cancel/reschedule:

    • >24 hours’ notice: no fee.

    • ≤24 hours: we may charge a reasonable fee (e.g., call-out or time reserved), plus any special-order parts already purchased.

  • We cancel/reschedule: We may reschedule for safety, illness, severe weather, supplier delays, or events beyond our control. We are not liable for any indirect loss due to rescheduling.

(For urgent repairs you asked us to start within the cooling-off period, see §4.)

10. Workmanship warranty & exclusions

  • Our labour: We warrant our workmanship for 12 months from completion unless stated otherwise in your paperwork.

  • What’s excluded:

    • Pre-existing faults, design defects, limescale/sludge/debris in systems, poor water pressure/quality.

    • Blockages caused by misuse or structural issues (e.g., collapsed drains).

    • Damage caused by third parties, customer-supplied parts, or failure to follow our advice (e.g., recommended power-flush).

    • Consumables and wear-and-tear.

  • Parts: Covered by the manufacturer’s warranty; we’ll assist with claims where we supplied the part.

Statutory consumer rights and implied terms still apply and are not affected by this warranty. 11. Liability

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot lawfully be limited.
Subject to that:

  • We are not liable for indirect or consequential loss (e.g., loss of profit, loss of use, data, or business interruption).

  • For residential customers, our total liability for any one job is limited to the amount you paid (or, if greater, the amount we are insured for).

  • We are not responsible for delays or failure caused by events beyond our reasonable control (force majeure), including supply-chain disruption and utility outages.

12. Property condition & making good

We will take reasonable care to minimise disruption. Small holes or access points made to diagnose/repair (e.g., in walls, ceilings, boxing) will be left safe but reinstatement (decorating, tiling, making good) is not included unless stated in writing.

13. Waste & recycling

We dispose of waste lawfully. Charges may apply for removal of old appliances, cylinders, tanks or contaminated materials and will be shown on your invoice where relevant.

14. Complaints

Please raise concerns with our team as soon as possible so we can put things right. If we cannot resolve a consumer complaint, you may have rights under Irish consumer law and can seek independent advice.

15. Website terms of use

  • Content & IP: Site content is owned by us or our licensors. You may view, link, and print for personal use only. No scraping, framing, or republication without consent.

  • Acceptable use: Don’t attempt to breach security, interfere with the site, or upload harmful code.

  • External links: We’re not responsible for third-party content or policies.

16. Privacy & cookies

Our Privacy Policy explains how we process personal data and your rights. Our Cookie Policy explains how we use cookies and how to control them. See links in the site footer.

17. Changes to these Terms

We may update these Terms from time to time. The updated version will be posted on our website with the new Effective date and will apply to bookings made thereafter.

18. Governing law & jurisdiction

These Terms and any dispute or claim (contractual or non-contractual) are governed by the laws of Ireland, and the Irish courts have exclusive jurisdiction.